Unwanted Smoke:

Is your flame dancing? When a flame flickers too much; it can produce unwanted smoke which can be caused by a wick that's too long or a breeze.

To ensure a clean burn, extinguish your candle using one of our candle snuffers, trim the wick to 3mm using our wick trimmers and finally make sure it isn’t in direct line of any air currents – then simply relight and enjoy. You can find these everyday candle care products online and in store.

Tunnelling & Candle Memory: 

To prevent tunnelling and memory rings; the first burn of your candle is the most important! To ensure you get an even and clean burn throughout your candle’s life - burn your candle for 30 minutes for every 1cm in diameter, so for example a large jar is approximately 8cm in diameter, so we would recommend to burn it for at least 4 hours to ensure the first layer of wax melts to the edge of the candle before you extinguish it.

When to Stop Burning:

When there is approximately 1cm of wax remaining at the bottom of your jar candle, we recommend this is where you should discontinue its use as the flame nears the base of the glass it can get very hot – by doing this you will avoid possible heat damage that can be caused to surfaces or the container.

Estimated Delivery Times:

Sydney - Approximately 1-3 business days
Melbourne - Approximately 3-5 business days 

Adelaide - Approximately 5-7 business day
Brisbane - Approximately 4-7 business days
Perth - Approximately 6-14 business days 

All areas outside these metro locations please allow up to 8-14 business days

Delivery costs will vary depending on product and location. To work out your delivery costs add the item to the shopping cart and type in your postcode. This will work out the delivery charges and also give you different delivery options if available.

You can arrange the collection of your order from our showroom/warehouse in Campbelltown NSW. We will contact you to inform you when your order is ready to be picked up.

We always try our best to dispatch within 3-5 working days, however, orders may take up to 15 days to be dispatched in certain cases.